Shipping policy

Shipping

Every Inga Africa piece is handcrafted with care and prepared for delivery to ensure it reaches you in perfect condition.

Estimated Delivery

• Within South Africa: 2–5 working days
• International: 5–10 working days

For handcrafted pieces made to order, please allow 6–8 weeks for production before your order is dispatched.

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. These costs remain the responsibility of the recipient.

Returns

Your satisfaction is important to us. If you wish to return your purchase, you may request a return within 15 days of receiving your order.

To initiate a return, please contact us at orders@ingaafrica.com with your order number and reason for the return.

Returned items must be:

• Unused
• In their original condition
• Accompanied by all original packaging, tags, and accessories

Once your return has been received, inspected, and approved, your refund will be processed within 7 days using the original payment method.

Please note that made-to-order, bespoke, personalised, and custom-made pieces are not eligible for return or refund unless the item has a manufacturing defect.

Inga Africa reserves the right to refuse returns that do not comply with this policy.