Frequently Asked Questions

Inga Africa is a South African luxury leather goods brand creating timeless handbags, travel bags and accessories. Our pieces combine contemporary design, African identity and skilled craftsmanship.

Inga Africa bags are handcrafted in Johannesburg, South Africa, by skilled leather artisans. Each piece is carefully constructed with close attention to finish, proportion and durability.

Inga Africa brings together African storytelling, refined design and traditional leather craftsmanship. Each piece is created to feel distinctive yet timeless, with a name drawn from an African language and a meaning connected to its character or purpose.

Language is central to the Inga Africa story. Each product name is selected from an African language to reflect the meaning, personality or intended use of the piece.

Yes. Inga Africa uses carefully selected genuine leather chosen for its quality, durability, texture and ability to develop character over time.

Yes. Our leather bags and accessories are handcrafted by skilled artisans. As a result, every piece carries subtle details that reflect the hand of its maker.

Natural leather can vary slightly in grain, texture and tone. These variations are not defects; they are part of the material's character and make each handcrafted Inga Africa piece unique.

Yes. With regular use and proper care, genuine leather may soften and develop a natural patina. This gradual change gives the bag greater depth and individuality over time.

Store the bag in its dust bag in a cool, dry place. Avoid prolonged exposure to direct sunlight, water, oils and harsh chemicals. Wipe it gently with a soft, dry cloth and avoid overfilling it, as this can affect its shape. Use only a suitable leather-care product and test it on a discreet area first.

Delivery within South Africa generally takes 3-5 working days after dispatch. Delivery times may vary for made-to-order, personalised or limited-production pieces.

Yes. Delivery to destinations in Africa generally takes 3-8 working days after dispatch, depending on the destination and customs processing.

Yes. We ship internationally. International delivery may take up to 14 working days after dispatch, depending on the destination, courier service and customs processing.

International orders may be subject to customs duties, taxes or handling charges imposed by the destination country. These charges are not controlled by Inga Africa and are the customer's responsibility.

Yes. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where tracking is available.

Contact us as soon as possible at orders@ingaafrica.com. We will try to assist before the order enters production or is dispatched. Made-to-order and personalised items may not be changed or cancelled once production has begun.

You may request a return within 15 days of receiving your order. The item must be unused, undamaged and returned in its original condition with all tags, accessories and packaging included.

Once the returned item has been received and approved after inspection, the refund will be processed within 7 days. Your bank or payment provider may require additional time to reflect the funds.

Personalised, bespoke and made-to-order items cannot be returned unless they are faulty or do not match the confirmed order specifications.

Email orders@ingaafrica.com as soon as possible and include your order number, a description of the issue and clear photographs of the product and packaging. Our team will assess the matter and advise on the next steps.

Personalisation may be available on selected products. Contact us before ordering to confirm the available options, additional lead time and any applicable requirements.

Bespoke commissions may be considered depending on the design, quantity and production schedule. Email orders@ingaafrica.com with your requirements for an initial assessment.

Yes. Inga Africa creates premium leather gifts for businesses, executive teams, conferences, client appreciation programmes and special events. Branding, personalisation and custom packaging may be available depending on the project.

Minimum quantities and production timelines depend on the selected product, personalisation requirements and project scope. Contact us with your required quantity, delivery date and branding needs for a tailored proposal.

You can shop online or visit the Inga Africa boutique at Melrose Arch in Johannesburg to view selected pieces in person.

For order support, product enquiries, personalisation, bespoke requests or corporate gifting, email orders@ingaafrica.com.